Updated September 20, 2026
Support
Help with JobVela, the iPhone app for local job photos, notes and PDF reports.
Contact support
Email support@loveaiwork.com with your iOS version, JobVela version and the steps that caused the issue. Screenshots are optional. Remove customer names, addresses and other sensitive information before sending. Never send your Apple password or payment card details.
support@loveaiwork.comWhat is free, and what does Pro unlock?
The free version supports up to 3 active (not deleted) jobs and PDF exports. Pro is a one-time, non-consumable purchase that removes the 3-job limit. Both versions allow up to 40 photos per job. There is no recurring subscription, cloud sync or team collaboration.
How do I restore Pro?
Use the Apple Account that made the purchase. Open JobVela → Settings → Restore Purchases. You need an App Store connection. Restoring Pro restores purchase access, not job records.
How do I back up or move to another iPhone?
Open Settings → Export library backup and save the file somewhere you control. On the other iPhone, use Import backup. Imported jobs become new copies; existing jobs are kept. Backups include photos and may contain customer information. Back up before deleting the app or changing phones. The free version's job limit still applies when importing.
How do I delete a job?
Move the job to Recently Deleted, then open Settings → Recently Deleted to permanently delete it. Shared PDFs and exported backups are separate copies and must be deleted wherever they were saved.
What if a purchase or report fails?
For purchase issues, check your App Store connection and try Restore Purchases. Apple manages billing and refund requests. If a report has a missing photo, restore it from a library backup or remove that photo entry before exporting again. Contact support if the issue continues.
Are reports certified proof of work?
No. Reports contain information entered by the user. JobVela does not certify inspections or verify photo dates, locations or the quality of the work.
How does photo editing work?
Cropping and rotation happen on your device. JobVela keeps the imported app copy and editing settings so you can restore that copy. Imported images are resized to a maximum long edge of 1800 pixels; restoring does not recover a full-resolution camera or photo-library original. Editing does not change your system photo library. PDF reports use the edited image. Library backups include the uncropped app copy and editing settings, so cropped-out content remains in backups. Cropping is not a secure way to erase sensitive information. Review files before sharing.
Terms of Use
JobVela uses Apple’s Standard End User License Agreement. Photo editing is a presentation tool, not a verification or certification service. Only use and share photos you are authorized to use. Review edited photos and reports so they accurately represent the work. Cropping can remove important context; JobVela does not authenticate the result.